Tanoa Hotel Group is committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations. Please read the complete Tanoa Hotel Group privacy statement.
Your personal information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are asked to register before subscribing to email newsletters, joining a limited-access premium site, or when purchasing. Personal information collected is limited to email address, language, country or location, but may include other information when needed to provide a service you requested.
For example: if you choose to make a purchase, we will request personal information such as: name, address, telephone number, credit card number and address verification.
Use of your personal information
We use your personal information for four primary purposes:
- To make the site easier for you to use by not making you enter your personal information more than once.
- To help you quickly find services or information on this website.
- To help us create and deliver content most relevant to you.
- To alert you to special offers, updated information and other new services from Tanoa Hotels Group.
We occasionally hire other companies to provide limited services on our behalf, including mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Tanoa Hotel Group will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Tanoa Hotel Group or the site; (b) protect and defend the rights or property of Tanoa Hotel Group and its family of website,s, and: (c) act in urgent circumstances to protect the personal safety of users of Tanoa Hotel Group, its websites, or the public.
Access to your personal information
Should you wish to change or update the information provided to us, please email us on tanoa@tanoahotels.com.
Security of your personal information
Tanoa Hotel Group strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration and destruction.
Your personal information is never shared outside the company without your permission, except under conditions explained below. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in New Zealand or any other country where Tanoa Hotel Group, its subsidiaries, affiliates or agents are located.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your Username and password, so do not share these with others.
Use of cookies
To ensure we are publishing content customers need and want, Tanoa Hotel Group collects aggregated site-visitation statistics using ‘cookies’. We do not track individuals’ use of the site.
When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously.
If you choose to not have your browser accept cookies from the Tanoa Hotel Group websites, you will be able to view the text on your screens, but you will not experience a personalised visit nor will you be able to subscribe to the service offerings on the site.